Privacy policy

Privacy Policy for ZenfulLife (Mercury 15 LLC) 

Effective Date: October 1st, 2023

Thank you for choosing ZenfulLife, a brand owned and operated by Mercury 15 LLC. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site (“Site”). By using our website and providing your personal information, you consent to the practices described in this Privacy Policy.

Introduction: At ZenfulLife, we value your privacy and are committed to protecting your personal information. This policy outlines the types of information we collect, how we use it, and the security measures we take to safeguard your data.

SECTION 1 - COLLECTING PERSONAL INFORMATION When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device information:

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and Site interaction.
  • Purpose of collection: to load the Site accurately for you and perform analytics on Site usage to optimize our services.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, and web browser events.
  • Disclosure for a business purpose: shared with our processor Shopify and Google Analytics.

Order information:

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit cards, PayPal, ShopPay, AmazonPay, GPay, Apple Pay, or any other payment processor listed during checkout), email address, and phone number.
  • Purpose of collection: to provide products or services to fulfill our contract with you, process payment information, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services in line with your preferences.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and our shipping fulfillment software.

Customer support information:

  • Examples of Personal Information collected: interest information, color preference, birthday, various sizes, etc.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: may be shared with our customer service platform.
  • Minors: The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SECTION 2- CONSENT By providing us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you imply your consent for us to collect and use your information for those specific purposes. If we require your personal information for any secondary reason, such as marketing, we will directly ask for your expressed consent or provide you with an opportunity to decline.

If you change your mind after opting-in, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information. To withdraw your consent or request any changes regarding your personal information, please contact our Privacy Compliance Officer at the email address provided in the "Contact Information" section below.

SECTION 3 - SHARING PERSONAL INFORMATION We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. 
  • We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or to protect our rights.
  • We may share your information with our Email marketing provider Klaviyo, SMS marketing provider, customer service platform, mobile app provider, analytics platform, sales tax platform, and customer rewards platform.

SECTION 4 - BEHAVIORAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. 
  • We share information about your Site usage, purchases, and interaction with ads on other websites with our advertising partners. Some information may be shared through the use of cookies or similar technologies. For more information on how targeted advertising works and to opt out, please visit the Network Advertising Initiative's opt-out portal here: https://optout.networkadvertising.org/?c=1

SECTION 5 - USING PERSONAL INFORMATION We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and order fulfillment, and keeping you up to date on new products, services, and offers.

SECTION 6- RETENTION When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

SECTION 7- AUTOMATIC DECISION-MAKING: We engage in fully automated decision-making using customer data for fraud prevention purposes. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or significant effect on you.

SECTION 8 – SECURITY We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Your credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we adhere to all PCI-DSS requirements and implement additional generally accepted industry standards to ensure the secure handling of your credit card information.

SECTION 9- COOKIES We use cookies to optimize your experience on our Site and provide our services. By using the Site, you consent to the use of cookies as described in our Cookie Policy. You can manage cookies through your browser settings, but please note that blocking cookies may affect your user experience.

SECTION 10-DO NOT TRACK Please note that we do not alter our data collection and usage practices when we receive "Do Not Track" signals from your browser, as there is no consistent industry understanding of how to respond to these signals.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SECTION 12 - CONTACT INFORMATION If you have any questions, concerns, requests to access, correct, amend, or delete your personal information, register a complaint, or want more information about our privacy practices, please contact our Privacy Compliance Officer at iam@zenfullifenutrition.com 

Thank you for choosing ZenfulLife